Our continuous improvement cycle includes processes and incident handling regarding customer experience, service and support, security and compliance. We periodically (at least annually) have an renowned external 3rd party perform elaborated security testing on our environments.
Mavim offers single sign on (SSO) by federating directly to the identity provider of the customer.
Mavim supports Cloud ID, Synchronized ID and Federated ID identities.
Other supported protocols and identity providers:
- ADFS (with SAML)
- OKTA (with OpenID connect)
- SimpleSAML
- HelloID
We also support bespoke identities:
We perform daily infrastructure vulnerability scans, covering a.o. local operating systems, networks, servers (e.g. web, app, database), and services (e.g. messaging, authentication).
To find out more information about security in Azure, please visit the Microsoft Trust Centre:
Mavim has comprehension business insurance. Employees are required to have health insurance under Dutch law.
Mavim maintains a comprehensive business continuity and disaster recovery plan in order to effectively recover from unplanned incidents.
Our cloud hosting partner ensures our customers receive the best possible cloud services. Intercept are based in The Netherlands. They are ISO 27001 certified and they are one of only a few companies worldwide to meet Microsoft’s new Azure Expert Managed Service Provider (MSP) program.
The uptime guarantee provided by Mavim is the same as the uptime guarantee provided by Microsoft. This uptime is guaranteed to be 99.95% outside of maintenance windows which we aim to plan Friday evenings CET, every 6 weeks.
A backup of the Mavim Online environment is made daily at fixed hours (08:00, 12:00 and 18:00 CET). The 18:00 backup will be retained for 64 days.