Our continuous improvement cycle includes processes and incident handling regarding customer experience, service and support, security and compliance. We periodically (at least annually) have an renowned external 3rd party perform elaborated security testing on our environments.
Mavim supports Cloud ID, Synchronized ID and Federated ID identities.
Other supported protocols and identity providers:
- ADFS (with SAML)
- OKTA (with OpenID connect)
We also support bespoke identities:
We perform daily infrastructure vulnerability scans, covering a.o. local operating systems, networks, servers (e.g. web, app, database), and services (e.g. messaging, authentication).
Our cloud hosting partner ensures our customers receive the best possible cloud services. Intercept are based in The Netherlands. They are ISO 27001 certified and they are one of only a few companies worldwide to meet Microsoft’s new Azure Expert Managed Service Provider (MSP) program.
The uptime guarantee provided by Mavim is the same as the uptime guarantee provided by Microsoft. This uptime is guaranteed to be 99.95% outside of maintenance windows which we aim to plan Friday evenings CET, every 6 weeks.